USCIS Contact Center | USCIS (2023)

Our website gives you several ways to track your case and get answers to your immigration questions.

  • USCIS Online Account—If you submitted a paper form and your receipt number begins with IOE, we mailed you a letter about creating aUSCIS online account. That letter has user codes (valid for 90 days) you need to create an account. With an account, you can sign up for automatic case alerts, see processing times, upload evidence, update your address, and send us secure messages using any device!
    • If you submitted a paper form and your receipt number begins with other letters, you can create an account and add your paper-filed case to receive automatic case alerts.
    • For technical support with the USCIS online account, use this help form.
  • Case
  • Processing
  • Case Questions—If your document or notice has a mistake or was not delivered, or if you need an accommodation for an appointment, please visit
  • Other Online Tools—Check out all our online tools at
  • Change of address—Make sure to keep your address current at If your receipt number begins with IOE, it is better and faster to update your address in your USCIS online account.
  • Online filing—You can submit our most popular forms online with an account. Having an account allows you to sign up for automatic case alerts, see processing times, upload evidence, update your address, and send us secure messages using any device!
  • Emma, our online virtual assistant, answers questions in English and Spanish, and guides you through our website. If Emma cannot answer your question, she may connect you to live chat with an agent.
  • Automated Help—Our new speech-enabled phone system answers general questions 24 hours a day. Dial 800-375-5283 (TTY 800-767-1833) and ask your question in English or Spanish. The system will answer your question and can send you links to forms and information by email or text.
  • Live Assistance—You may have to wait to speak to a representative by phone. Please try our online tools first. If you want to speak to someone and your issue cannot be resolved right away, your request will be sent to an Immigration Services Officer. We will send you an email to confirm your request and give an estimate when we will contact you.You will also receive a text message and/or email one to two business days before we contact you.

Our toll free number is 800-375-5283(TTY 800-767-1833) and our hours of operationare Monday to Friday, 8am to 8pm Eastern.

  • Outside the U.S? Call 212-620-3418
  • In-person Services—We schedule in-person appointments for applicants who need a service that cannot be provided by phone or email. For example:
    • If someone needs proof of their immigration status to work or travel
    • Emergency travel documents

Please call the Contact Center at 800-375-5283 to request an appointment.

If you have an expired Green Card and believe you need an in-person appointment to receive evidence of your immigration status, please note that USCIS has updated the language on Form I-90 receipt notices toextend the validity of a Green Cardfor 24 months for individuals with a newly filed Form I-90. These receipt notices can be presented with an expired Green Card as evidence of continued status while you await your renewed Green Card.

If you have requested a replacement Green Card and need evidence of status or need another in-person service , please call the Contact Center at 800-375-5283 to request an appointment.

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How to Make Your Communication with the USCIS Contact Center More Effective

The USCIS Contact Center has made changes to reduce reliance on telephonic live assistance while promoting the use of online self-help tools and digital inquiry channels. This is the result of financial limitations and resource constraints that make it impossible for USCIS to offer live assistance to every customer in the face of increased inquiry volumes.

When does it make sense to reach out to the USCIS Contact Center?

  • When you need to reschedule a biometrics appointment or interview in advance of the appointment or interview date;
  • For emergencies, such as emergency advance parole for travel or proof of lawful permanent resident status (such as an Alien Documentation, Identification and Telecommunications (ADIT) stamp in your passport);
  • To request an expedite of your case if any of the USCIS expedite criteria apply; and/or
  • For any other inquiries that cannot be resolved through online tools and truly require live assistance.


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  • Check your case status frequently and wait until your case is outside normal processing time per USCIS’ processing times page by selecting the form type and office location before reaching out to the USCIS Contact Center.
  • If your case is outside normal processing times, you can submit a case inquiry using e-Request.
  • Processing times vary from office to office.
  • USCIS adjudicates applications and petitions on a case-by-case basis. Each case is unique, and some cases may take longer to adjudicate. This does not mean that there is a problem with your case.

I’m going through the menu options on the USCIS Interactive Voice Response (IVR) system menu of options, but not getting to live assistance. What should I do now?

  • Use USCIS online tools when you can and request live assistance for when it is truly needed (scheduling an in-person appointment for an ADIT stamp, emergency parole, etc.), which helps USCIS manage its limited resources.
  • USCIS is limiting live assistance through the USCIS Contact Center to better assist those who require live assistance. In those instances where self-service is available, the IVR will not present an option for a caller to reach live service.
  • The USCIS Contact Center wait times have increased due to a number of reasons, including decreased staffing levels, something USCIS is actively working to address.
  • Be strategic when calling the USCIS Contact Center. Call volume is heaviest on Mondays and tends to get lighter throughout the week.

Help – the USCIS IVR menu options led me to a dead end.

  • Emma, the online virtual assistant on the USCIS website, has a “Live Chat” feature that enables you to reach live assistance Monday through Friday from 8 a.m. to 8 p.m. Eastern Time in certain instances if Emma cannot answer the question.
  • You can also submit a case inquiry or service request using e-Request.
  • If you filed a form online through myUSCIS, you have access to all of the account features (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.) and can send a secure message from within your USCIS online account. If you did not file your case online but have a receipt number that begins with “IOE,” you have access to all account features AFTER you (1) create your online account AND (2) link your paper filing to your myUSCIS account using a unique Online Access Code (OAC) that USCIS provides via mail. You can then send secure messages to USCIS.

What else can I do in my online account to use self-service and not have to call the USCIS Contact Center?

  • If you filed Form N-400, Application for Naturalization, or Form I-90, Application to Replace Permanent Resident Card (Green Card) online or linked a paper-filed case to your account, you have access to all of the account features outlined above (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.). Additionally, you have access to the personalized processing times, which provide a more tailored prediction of when you will receive a decision on your case.

How can I make sure I get my call returned?

  • USCIS makes two attempts to contact customers. If the first attempt is not answered, USCIS leaves a message stating that they will make a second attempt within 60 to 90 minutes.
  • If USCIS is unable to reach the individual after the second attempt, the USCIS Contact Center will send an email stating that the agency tried to reach them and instructs them to call back or use other tools.

Why won’t USCIS talk to my paralegal?

(Video) Can I choose the USCIS Service Center?

  • USCIS can only provide case information to legal representatives with a Form G-28, Notice of Entry of Appearance as Attorney or Accredited Representative, on file in the case.
  • Allow time for a Form G-28 change, if one is needed, to catch up to the file. This administrative task is taking longer than it has in the past.
  • The agency is reviewing current policy to determine whether employees of the same law firm as the legal representative can communicate with the USCIS Contact Center without having to execute a separate Form G-28.

How can I make sure I don’t miss a return call?

  • Provide your cell phone number and your office number. The USCIS Contact Center will try more than one contact number.
  • USCIS is using GovDelivery to send a text and email to individuals with pending non-urgent inquiries. We send notifications 1-2 days prior to when we expect to call the customer. Check your email and text messages for these notices as it will help you prepare for your call back.
  • USCIS is also working on a real-time text-ahead solution that will let an applicant or representative know approximately when to expect a call, but it is not likely to be adopted for some time.
  • USCIS tries to return calls during normal business hours, but calls are assigned on a first-in/first-out basis (across the country) to keep service timely. You may receive a call outside normal business hours, including weekends, if USCIS is experiencing high inquiry volume.

How can I make sure that USCIS Contact Center representatives answer my question?

  • Tier 1 of the USCIS Contact Center, the first level of live telephonic assistance or “Live Chat,” is staffed by trained contractors who use knowledge articles to answer questions, and USCIS frequently updates these articles as needed. Most inquiries can be handled at Tier 1 or the agent will determine if Tier 2 needs to assist.
  • Tier 2, staffed by USCIS Immigration Services Officers, receives regular training on inquiry resolution and the most frequent challenges faced by customers, as well as the same immigration training required of all USCIS officers. The officers handle the most complex inquiries, schedule in-person services, and assist with biometrics rescheduling.

What constitutes an emergency?

  • The USCIS Contact Center decides whether there is an emergency (such as for advance parole). If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff. Getting an appointment, however, is up to the field office where the appointment is sought, not the USCIS Contact Center. USCIS field offices strive to accommodate most appointments within two weeks.
  • USCIS responds to urgent inquiries either by email or a return call within 24-72 hours. USCIS aims to respond to non-urgent inquiries within 30 business days.
  • Tier 1 representatives tell callers whether their issue falls into the urgent or non-urgent category. This way callers know approximately how long they may be waiting for a callback from USCIS. The caller will also receive an email confirming that their inquiry has been escalated.

I need to expedite my case. How do I ensure that my request will be considered?

  • If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff.
  • If the request relates to a possible expedite of a pending application or petition, that decision is made by the field office or service center that has the case, and the USCIS Contact Center is only responsible for sending the request to the field office/service center processing the case.
  • A decision will be made based on current USCIS expedite criteria.

I need an interpreter.

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  • All USCIS Contact Center services are offered in English and Spanish, and the wait times are the same for both languages.
  • Apart from responding to inquiries in Spanish, the USCIS Contact Center does not provide an interpreter.
  • Callers can use their own interpreter. Individuals will need to answer some verification questions before USCIS can share information about a case.

I need a biometrics appointment. My application or petition cannot be finished without it.

  • Biometrics appointments are scheduled automatically. Because of pandemic-related protocols, USCIS has continued to experience delays in scheduling and rescheduling these appointments.
  • Application Support Centers (ASCs) are now fully operational and some have extended their hours. It is, however, taking 90 days or longer in some locations to schedule biometrics appointments.
  • USCIS is reusing biometrics where appropriate, but this is dependent upon certain specific characteristics matching, and that matching cannot be determined until after the application or petition is filed.
  • Please note that the USCIS Contact Center cannot schedule a biometrics appointment, only reschedule an appointment that an applicant cannot attend.

I need to reschedule an appointment or interview.

  • Emma, e-Request, and other online tools are available 24/7 to applicants, including those needing to reschedule an appointment or interview. Customers and representatives can also call the USCIS Contact Center at any time.
  • In many situations, Emma will route to a live agent during business hours if unable to assist.
  • Requests to reschedule an ASC appointment in advance of the appointment date are among the categories of calls routed to live assistance through the IVR or “Live Chat” through Emma.
  • Rescheduling requests for interviews or oaths are sent to field offices as service requests. The field office must then make the decision.
  • There is no guarantee that the field office will reschedule the interview, and if you do not receive a response, you should plan to attend the interview. Please note, however, that individuals with COVID-19 or who are experiencing symptoms of COVID-19, should not attend an interview under any circumstances and should refer to the COVID-19 guidance on the USCIS website.


How do I speak to a person at USCIS customer service? ›

For information on when live help through a USCIS representative is available, see the USCIS Contact Center web page. The toll-free phone number for the USCIS Contact Center is 1-800-375-5283 (TTY for the deaf, hard of hearing, or person with a speech disability: 1-800-767-1833).

Is it a good idea to call USCIS? ›

In short, no, calling the USCIS will not speed up the process. It's best if you just check the status online. You can go to the USCIS website, enter in your USCIS case number and you can obtain the case status right online.

How long does it take for USCIS to call you? ›

USCIS field offices strive to accommodate the majority of appointments within two weeks. ✓ USCIS responds to urgent inquiries either by email or a return call within 24-72 hours. USCIS aims to respond to non-urgent inquiries within 30 business days.

Which is the fastest USCIS service center? ›

Among all field centers, the fastest one is usually the Nebraska Center, but the wait times change all the time, and it perhaps will not be the fastest one when you make your application.

How do I expedite my USCIS case? ›

You can generally request expedited processing by calling the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833) or by asking Emma after you have obtained a receipt notice. (You can access Emma by clicking on the Ask Emma icon on the top right of this page).

Can I walk in to Uscis office without appointment? ›

USCIS field offices do not allow walk-ins. You must have an appointment to visit an office. Field offices in the U.S. and its territories provide: Interviews for all non-asylum cases (for example, getting a Green Card);

What is the best time to call USCIS? ›

Tell me the best way to contact USCIS? Keep in mind that the live person assistance service isn't available 24/7. You must call at a specific time. Live customer services can be accessed between 8 a.m. and 9 a.m., Monday through Friday.

How do you greet a USCIS officer? ›

Be polite. Greet the officer with a good morning or good afternoon. Remember to say thank you after the interview regardless of whether or not you thought the interview went well. Leave any bad vibes or attitudes at the door of the building.

Can USCIS make mistakes? ›

If we do think USCIS made a mistake, we'll refile it with an explanation as to what mistake they're making. This can be hard and problematic and difficult. Sometimes it's easier to just go along with what they're saying. So when you believe USCIS has made a mistake, number one, you're going to have to prove it.

Do USCIS officers call you? ›

Communicating in a way that the government never would.

gov”—if not, and the website or email claims to be from the government, it's probably a scam. Likewise, USCIS will never call you to request information about your case.

What to do if USCIS is not responding? ›

Seek Help From USCIS First
  1. Submit an e-Request to USCIS if your case is beyond the published processing times. ...
  2. You may also call the USCIS Contact Center at 1-800-375-5283.

How many cases does USCIS process a day? ›

On an average day we:

Adjudicate more than 32,500 requests for various immigration benefits. Process 3,700 applications to sponsor relatives and future spouses. Analyze nearly 550 tips, leads, cases and detections for potential fraud, public safety and national security concerns.

Can I select a faster USCIS processing center? ›

Unfortunately, no you cannot choose the processing center or USCIS office where your paperwork is sent to.

Will USCIS speed up in 2023? ›

As cycle times improve, processing times will follow, and applicants and petitioners will receive decisions on their cases more quickly. USCIS will increase capacity, improve technology, and expand staffing to achieve these new goals by the end of FY 2023.

Why is USCIS understaffed? ›

U.S. Citizenship and Immigration Services (USCIS) operates under a flawed funding model. This virtually guarantees that the agency will always be under-funded and under-staffed. As a result, USCIS has been plagued for years by enormous backlogs of applications for immigration benefits.

Can immigration lawyer speed up process? ›

Immigration attorneys can help speed up your immigration case in a few different ways. The most obvious is by using their knowledge and experience to make the process go more smoothly and easily.

How long does expedited USCIS case take? ›

The processing time for an expedited request with USCIS is anywhere from 30 to 45 days. Sometimes, users see a response within 10 to 15 days, but it all varies by case and situation.

How long is the wait for Infopass appointment? ›

This appointment will be scheduled for around 5 business days after your call with the contact center. Unfortunately, it is not possible to say beforehand whether your specific issue will be directed to an in-person appointment. The USCIS schedules these on a case-by-case basis.

Does USCIS process on weekends? ›

Are weekends included in processing times? Currently, yes. For example, USCIS will review an H-1B in 15 calendar days if filed with premium processing.

Does USCIS office work on weekends? ›

Learn about the USCIS Contact Center

Representatives are available Monday through Friday from 8 a.m. to 8 p.m. Eastern, except on federal holidays.

Why does USCIS take so long to hear? ›

Many factors may affect how long it takes USCIS to complete an application, petition or request, such as the number of applications, petitions, or requests we receive, workload and staffing allocations, the time a benefit requestor takes responding to a request for more information, as well as policy and operational ...

How do you say thank you to an immigration officer? ›

I want to thank you for making my Immigration Visa Processing cum Immigration Journey very pleasant, without any errors or hassles. My family and I trust you completely and the immigration-related decisions which take for us were really fruitful. Thanks once again.

Can I write to USCIS director? ›

Yes, you have every right to correspond with the United States Citizenship & Immigration Service. Sometimes, USCIS asks you to send them additional information about your case.

Can you bring cell phone to USCIS interview? ›

Phones should be turned off during interviews or while being served by USCIS staff at the information counter.

Does USCIS check your Facebook? ›

Essentially, the U.S. government assures that they request applicants' social network accounts to see if there is any evidence of the applicant being a threat to national security, any close ties to known criminal organizations, or if they committed fraud with any personal information given on immigration forms.

Does USCIS check your emails? ›

Can USCIS check your email? New immigration policy requires all U.S. Consulates to review applicants' public social media history, past e-mail addresses and recent phone numbers when adjudicating visa applications.

Does USCIS investigate? ›

Mission. To protect and strengthen the integrity of USCIS programs and systems, the Office of Investigations thoroughly and objectively investigates allegations of misconduct, including those with a counterintelligence concern.

What should I not say about USCIS interview? ›

DON'T joke around with the USCIS officer. In particular, avoid joking or sarcasm related to drug dealing, communicable diseases, bigamy, or smuggling people into the country. DON'T argue with your spouse or other family members in the middle of an interview.

Can immigration officers come to your house? ›

Immigration officers may not enter your home unless they have a “warrant.” A warrant is a document issued by a court or government agency. There are two types of warrant — one for when they are coming to arrest you, and another for when they have permission from a judge tosearch your home.

Does ice ever call you? ›

ICE and USCIS never call out of the blue and demand money.

So if the caller wants you to pay a fee or share personal details like your date of birth or bank account numbers, hang up. It's a scam.

Can you sue USCIS for taking too long? ›

Yes. If there have been unreasonable delays in your case, you may file a complaint against the Immigration Service in the Federal Court, and the Court can force the Immigration Service to make a decision in your case.

What happens if USCIS case is taking too long? ›

For most applications, you can send us an inquiry if your case has been pending longer than the processing time posted. NOTE: We are actively processing your case if, in the past 60 days, you: Received a notice from us about your case, Responded to a request for evidence, OR.

Is USCIS processing time improving? ›

Immigration to the U.S. isn't exactly quick and easy, but processing times may be improving in 2023! But before we can talk about what changes the agency will go through to speed things up, it's worth understanding how USCIS processing times grew so long over the last few years.

Does USCIS update case status everyday? ›

Be aware that USCIS updates its average processing times once a month.

Does USCIS work 24 hours? ›

Our toll free number is 800-375-5283 (TTY 800-767-1833) and our hours of operation are Monday to Friday, 8am to 8pm Eastern.

Does USCIS work on weekends for premium processing? ›

Yes. The Service Level Agreement for Premium processing is 15 calendar days, it includes both holidays and weekends.

Is USCIS electronic immigration system faster? ›

USCIS is transitioning to a new system called the Electronic Immigration System. The new system is faster, more secure, and easier to upgrade and update.

What is the fastest you can get a green card? ›

Marriage to U.S. Citizen

This is the fastest way to immigrate. Typically, the process lasts from six to nine months, after which a temporary Green Card is received. Within the next two years, you must contact the USCIS again with proof of the validity of the marriage.

What year is USCIS processing now? ›

FY2023 uses data from October 1, 2022 to January 31, 2023.

Which state has fastest citizenship process? ›

The field office in Cleveland tops the index, with a typical (median) citizenship application processing time of 4 months, and almost nobody waiting longer than 12.3 months.

What is the backlog for Green Cards in 2023? ›

The government estimates that 197,000 green cards will be available to persons in the employment categories in Fiscal Year 2023, down from 281,507 in FY 2022, but 57,000 higher than the 140,000 mandated by law as the result of 57,000 unused family-based green cards in Fiscal Year 2022.

Which USCIS field office is the fastest? ›

The most efficient U.S. Citizenship and Immigration Services field office is also stated to be in Cleveland. The USCIS office efficiency is reflected in the highest backlog completion of 71.3%, and the nation's shortest average processing time, which is only four months. Almost nobody waited longer than 12.3 months.

Why is USCIS so inefficient? ›

One major reason for the slower review times is that immigration forms have significantly increased in length over the last two decades, from fewer than 200 pages total in 2003 to more than 700 pages total in 2023. Overall, 93% of USCIS forms have grown in length since their introduction.

How can I send a message to USCIS? ›

If you did not file your case online but have a receipt number that begins with IOE, you can create a USCIS online account to send secure messages. For technical support with your online account, please call the USCIS Contact Center at 800-375-5283. You may also send us a message online.

How long does it take to get a call back from USCIS Tier 2? ›

If your case was escalated to Tier 2, you will receive a call back from a USCIS officer typically that same day, although during heavy call periods, it can take as long as 24-72 hours. (Callbacks have been reported as being received after normal business hours and on weekends).

How do I check my USCIS service request status? ›

How can I check on the progress of my request? Email your case status inquiries You can also monitor your request status through our Genealogy Request Case Status Inquiry webpage.

How to check immigration status? ›

Call the USCIS Contact Center: 1-800-375-5283. If you're deaf or hard of hearing or have a speech impairment, call TTY 1-800-767-1833. Information you'll need: Your USCIS Receipt Number.

Does USCIS respond to emails? ›

We only accept website-related comments. Although we will read every email message within two business days, we are not able to respond to each message we receive.

Can I email USCIS for questions? ›

Step 3: In the event you do not receive a response within 21 days of contacting the appropriate Service Center, you may email the USCIS Headquarters Office of Service Center Operations by email at:

Is the USCIS understaffed? ›

U.S. Citizenship and Immigration Services (USCIS) operates under a flawed funding model. This virtually guarantees that the agency will always be under-funded and under-staffed. As a result, USCIS has been plagued for years by enormous backlogs of applications for immigration benefits.

Has USCIS processing time improved? ›

Immigration to the U.S. isn't exactly quick and easy, but processing times may be improving in 2023! But before we can talk about what changes the agency will go through to speed things up, it's worth understanding how USCIS processing times grew so long over the last few years.

Does USCIS respond to service request? ›

USCIS strives to respond to service requests in 15 days for routine requests and in 5 days for expedite requests.

How long does USCIS take to review a case? ›

AAO appellate review: The AAO strives to complete its appellate review within 180 days from the time it receives a complete case record after the initial field review. Some cases may take longer than 180 days due to factors beyond the AAO's control.

How long does it take USCIS to update case status online? ›

Be aware that USCIS updates its average processing times once a month.

What does it mean when USCIS is actively reviewing your case? ›

USCIS must thoroughly review your case before deciding whether to approve or deny you. Unfortunately, this active review stage begins when the assigned reviewer receives your file and lasts until they request more information or make a decision.

Does USCIS work on weekends? ›

Representatives at our USCIS Contact Center will now take calls Monday through Friday from 8 a.m. to 8 p.m., and Saturdays from 9 a.m. to 5 p.m., local time.


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