Getnet contact list: PHONE, WHATSAPP, ETC | Listing (2023)

AGetnetit has a SAC telephone, also with a 0800 number, WhatsApp, online chat, e-mail form (Fale Conosco), help center (FAQ) with frequently asked questions and ombudsman, in addition to presence in external channels such as Reclame Aqui and social networks.

Want to know how to speak Getnet attendant? Or what is the number of the Getnet machine? This article may be helpful!

Topics listed below:

  1. getnet phone
  2. WhatsApp Getnet
  3. Contact Us Getnet
  4. Chat Getnet
  5. Getnet reporting channel
  6. Getnet Help Center
  7. Getnet Ombudsman
  8. Getnet social channels
  9. Claim Here Getnet
  10. Getnet contact table
  11. Share your experience with the company

Get to know, from the topics below, all Getnet's official service channels and clarify any doubts you may have.

1. What is Getnet's telephone number?

SAC Getnet answers the number4002-4000or4003-4000, for capitals and metropolitan regions, or0800-648-8000, for other areas.

All Getnet phone numbers above are available 24/7.

Call the SAC to obtain information about the company's services, send your feedback, criticisms, suggestions, requests and requests for the machines, cancellations, among others.

1.1. Does Getnet have any WhatsApp contacts?

No, Getnet does not support WhatsApp, or at least not yet.

If you receive a zap from someone impersonating this company, do not share any personal data, block the contact immediately and report it to official Getnet channels.

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2. How to talk to Getnet via WhatsApp?

Getnet started to serve its customers also through WhatsApp. To speak with the company via WhatsApp, add the number+55 (11) 97694-6815to your contact list, or elseCLICK HERE.

Send a “Hello” to start the service and follow the steps until you get the service you need.

Beware of messages received from unofficial Getnet numbers trying to impersonate the company. If this happens, do not pass on your personal data, block the fake contact immediately and report it to the company's true channels.

3. Contact us at Getnet

If you prefer, you can contact Getnet through the Contact Us form. To access the form, go

Scroll down until you find the form and fill in the required data such as name, CPF or CNPJ, email and cell phone, specify the subject, if you are a Getnet and Santander customer, and choose the best time to be assisted.

Finally, type a message describing your situation and click “Send”. Then just wait for the company to return to one of the contacts you shared in the form.

4. How to access Getnet chat

An entirely digital contact alternative is through online chat, which can be accessed in the company's own application. See how to connect to the chat below.

Follow the steps to enter the Getnet chat:

  • Step 1:Enter the machine application
  • Step 2:Login to your account
  • Step 3:Click on the “Help” option and find the link to chat

The initial service is done by a virtual assistant, with ready-made questions. Eventually, a human attendant can take care of your case.

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5. Getnet reporting channel

To report misconduct, bad ethics or any misbehavior involving Getnet's name, call0800-602-1450, from anywhere in Brazil.

6. Getnet Help Center (FAQ)

It is possible that a direct contact with Getnet is not even necessary, if your question has been answered in one of the several mini-articles posted in the help center of the site.

To access the FAQ center,CLICK HERE.

Browse the page until you find a category that fits your problem. Among the most popular subjects are:

  • Rent
  • sales anticipation
  • App Getnet
  • Cancellation/Disaccreditation
  • installment plan
  • Pix
  • Plano Light
  • Privacy Policy
  • recharge
  • debt solution
  • SuperGet
  • Fees
  • TEF – PINPad Capture

And many others. See if any subject covers your question and choose one of the frequently asked questions related to it.

7. Does Getnet have an ombudsman?

Yes, there is an ombudsman contact available on Getnet. Call to0800-646-3404, or exclusively for the hearing and speech impaired,0800-771-0301.

Both numbers above are available from Monday to Friday from 8:30 am to 5:30 pm, except on holidays.

The ombudsman must be contacted after all other options for contacting a company, such as the SAC telephone number and chat, have been exhausted. The ombudsman aims to mediate a last attempt at a conversation between the customer and a company before the consumer takes legal action.

If none of Getnet's conventional channels or the ombudsman can solve your problem, it is recommended to seek help from an agency responsible for consumer protection, such as Procon in your region.


8. All Getnet social networks

Nowadays, it is common to get in contact with a company through social networks, and with Getnet it would be no different.

Getnet's support team can help you with questions posted in the comments space, or sent by inbox (DM). Pay attention to the comments posted by other customers, who may have already gone through situations similar to yours.

Finally, of course, social networks are a great way to keep up to date with the company's most important news.

Getnet's main social networks are:

9. Claim Here from Getnet

There are around 16,000 complaints about Getnet posted on its profile on Reclame Aqui, and the company tries to respond to almost all complaints.

Getnet's service at Reclame Aqui is considered above average, with an overall score of 8.1/10 and an excellent solution rate of around 88%. The only less impressive number is the volume of consumers who would do business with the company again after the service at Reclame Aqui, which averages 65%.

Compared to other supports such asStone support, oton support, onetwork support, Cielo, Getnet is a little below. The company is also at the same level as the Rede support service in Reclame Aqui. Mercado Pago and SafraPay are a little below Getnet, but still with good numbers.

Among the outstanding complaints about Getnet are: undue billing, RAV (early receipt of sales), poor service and difficulty in canceling.

To access Getnet's profile on Reclame Aqui (Click here). Log into your account on the website, click on “Claim” and follow the on-screen instructions to file a complaint.

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If you were not satisfied with Getnet's response, it is still possible to make a reply to the same complaint, or simply create a new complaint following the same previous steps.

10. Getnet contact table

The summary below shows all publicly released official Getnet channels listed in our article. Use it as a hand guide.

Getnet serviceContact
Getnet Telephone (SAC)4002-4000(capitals and metropolitan areas)
4003-4000(capitals and metropolitan areas)
0800-648-8000(other areas)
WhatsApp+55 (11) 97694-6815
ChatIn the maquininha app; read topic 4
Contact usCLICK HERE
reporting channel0800-602-1450
0800-771-0301(hearing/speech impaired)

Do you have any questions about the information above? Go back to the top of the page, then click on the related topic for more details.

A little more about Getnet

Getnet is the machine operator and official of Banco Santander, which offers various physical and digital payment solutions and specialized services.

Among the services offered by Getnet are: SuperGet, POS, Digital POS and TEF (physical solutions), split payment, checkout, digital store, recurrence, safe, billet and anti-fraud (e-commerce and mobile solutions), and services such as GetData , installment plan, prepayment, app, top-up, consulting and custom projects.

Fees charged at Getnet

If you want to know more information about the fees and tariffs charged by Getnet, start the simulator.

The simulator covers the card brands previously registered in the plan (Visa, MasterCard, AmEx, Elo and Hipercard). Fees on vouchers and other card brands must be negotiated separately.

Other related listings:

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  • Santander number
  • Banco Olé WhatsApp number
  • AME call center


Who owns getnet? ›

Getnet is part of PagoNxt, the backbone of Santander Bank´s payment strategy. We leverage Santander´s global footprint and experience to serve millions of customers, from a small bakery in London to the biggest retailer in Spain.

Where is getnet located? ›

Getnet is located in São Paulo, Sao Paulo, Brazil .

What is getnet brazil? ›

Getnet S.A. provides online credit card payment services. The Company offers services for telephone payments, television subscriptions, billing and payment of accounts, and correspondent banking. Getnet Adquirencia e Servicos Para Meios de Pagamento serves customers in Brazil.

Is getnet an acquirer? ›

All commercial, marketing and sales position are part of Getnet, our commercial brand for merchant and acquirer solutions.

What is the value of getnet ipo? ›

Santander's Getnet valued at $1.32 bln in trading debut.

Who are the merchant acquirers in Brazil? ›

There are four key acquirers in Brazil capable of processing ecommerce transactions: Cielo, Rede, Santander and Adyen's own local acquiring network.

What is the history of Getnet? ›

Getnet was founded in 2003 in Campo Bom, Rio Grande do Sul, as a technology company focused on payment solutions and rechargeable phone plan for prepaid cell phone accounts by means of point-of-sale, or POS devices.

What is Getnet credit card? ›

Getnet is a high-tech global payment platform that helps businesses accept payments securely while providing the best checkout experience for customers everywhere.

How is Brazil a country? ›

Brazil is a federal republic with a president, a National Congress, and a judiciary. From 1888 until recently, the country struggled with democracy. But in 1985, the military government was peacefully removed, and by 1995, Brazil's politics and economy had become fairly stable.

What is the difference between bank and acquirer? ›

Put simply, the acquiring bank is the bank on the merchant end of the transaction, and the issuing bank is the cardholder or consumer's bank. Banks can and commonly do hold both roles.

What does acquirer name mean? ›

An acquirer is a company that obtains the rights to another company or business relationship through a deal.

Is an acquirer always a bank? ›

An acquirer is a bank that serves merchants. It is licensed to provide merchant accounts to qualified businesses, enabling those businesses to process payment card transactions. An issuer is the cardholder's bank. It issues payment cards to authorized consumers.

What was the most profitable IPO? ›

List of the Biggest IPOs of All Time
  • Saudi Aramco - $25.6 billion.
  • Alibaba Group - $21.7 billion raise.
  • Softbank Corp - $21.3 billion.
  • NTT Mobile - $18.1 billion.
  • Visa - $17.86 billion.
  • AIA - $17.78 billion.
  • EneL SpA - $16.45 billion.
  • Facebook - $16.45 billion.
Feb 19, 2023

What is undervalued IPO price? ›

What Is Underpricing? Underpricing is the practice of listing an initial public offering (IPO) at a price below its real value in the stock market. When a new stock closes its first day of trading above the set IPO price, the stock is considered to have been underpriced.

Why are IPOs so expensive? ›

Investment banks charge underwriting fees as they take a company public. Underwriting fees are the largest single direct cost associated with an IPO. Based on public filings of 1,175 companies, costs to companies range an average of 4.1% to 7.0% of gross IPO proceeds.

What is the biggest merchant company? ›

Formally First Data, Fiserv is the world's largest merchant acquirer. The company has a wide range of services to accommodate both small businesses and large merchants with global operations. Fiserv has solutions for retailers, service-related businesses, ecommerce websites, and food service businesses.

Who are the largest acquirers in Brazil? ›

The following is the list of the five largest payment companies in Brazil:
  • CIELO. The card processor remains Brazil's largest player in the segment, but it has lost market share over the years as competition has intensified. ...
  • REDE. ...
  • GETNET. ...
  • STONE. ...
Jan 13, 2020

Who pays the merchant acquirer? ›

The issuer, or issuing bank, is the cardholder's bank. This entity is responsible for paying the merchant acquirer for approved card transactions and collecting payment from cardholders with any applicable interest. So, the issuing bank is the bank that the cardholder is associated with.

What credit card is 4808? ›

Merchants who receive a chargeback for a transaction placed with a Mastercard card may encounter reason code 4808, which indicates an improperly authorized transaction that the cardholder does not believe they should be responsible for paying.

What credit card is 4557? ›

Credit card numbers that start with the Issuer Identification Number (IIN) 455701 are Visa credit cards issued by National Australia Bank Limited in Australia. Note that this is the only IIN range issued by National Australia Bank Limited, so all cards issued by this provider will be of the format 4557 01XX XXXX XXXX.

What credit card is 4427? ›

Visa Debit Cards — Bank Of America, National Association - IIN 442777
Card SchemeVisa
Card Number4427 77XX XXXX XXXX
Bank Phone(866) 213-4074
Bank CountryUnited States
2 more rows

Is Brazil a rich or Poor? ›

The economy is a middle income developing mixed economy. In 2022, according to International Monetary Fund (IMF), Brazil has the 10th largest gross domestic product (GDP) in the world and has the 8th largest purchasing power parity in the world. $2.221 trillion (nominal; 2023 est.) $4.1 trillion (PPP; 2023 est.)

Why Brazil is the richest country in the world? ›

Rich with natural resources, Brazil's economy is active in the agricultural, manufacturing, mining and service sectors. The nation is a top producer in coffee production.

Why is Brazil important to the United States? ›

With the largest military in Latin America (the second largest, after the US, in the Americas), with a shared belief in democracy, and as a fellow member of the United Nations, Brazil helps to bolster United States defense and further the project of international diplomacy.

What is onus payment? ›

An on-us item refers to a check or payment that is deposited or processed by the bank issuing or initiating the payment. Because the transaction remains within a single bank, it is preferred for its lower expenses and added ability to profit from it.

What is a card network? ›

Credit card networks provide the communication system that issuing banks and businesses use to process credit card transactions. The networks and issuers authorize and process credit card transactions, set the transaction terms, and move payments between customers, businesses, and their banks.

What is the service code for magnetic stripe card? ›

Three-digit or four-digit value in the magnetic-stripe that follows the expiration date of the payment card on the track data. It is used for various things such as defining service attributes, differentiating between international and national interchange, or identifying usage restrictions.

How do I look up a merchant ID? ›

Here are a few ways to go about it:
  1. Check your merchant account statement. In most cases, this is the first place you should go to locate your merchant ID number. ...
  2. Check your payment terminal. ...
  3. Call your merchant account provider. ...
  4. Check your bank statement.
Mar 9, 2023

What is a ARN number? ›

An Acquirer Reference Number (ARN) is a unique number assigned to a credit card transaction as it moves through the payment flow. It can be used by banks to help trace your refund if it appears to be missing. An ARN will be available for Visa and Mastercard charges.

What does an acquirer reference number look like? ›

Acquirer Reference Numbers (ARNs) are unique 23-digit numbers. They are linked to online Visa and Mastercard debit and credit card transactions between a merchant's bank (the acquiring bank) and a cardholder's bank (the issuing bank). An ARN is created when a transaction flow takes place via a payment gateway.

Who is my acquirer? ›

An acquirer is the bank, financial institution or payments company that helps you process transactions for your business.

What is an example of an acquirer? ›

An acquirer is a bank that serves merchants. It is licensed to provide merchant accounts to qualified businesses, enabling these businesses to process payment card transactions. Examples of acquirers include: FIS (Worldpay)

What is an example of an acquirer bank? ›

If a business becomes insolvent and unable to fund a reversal, refund, or chargeback, the business' acquiring bank must provide the funds to make every cardholder whole. Examples of large acquiring banks include Wells Fargo, HSBC, Chase, and Bank of America.

Is a payment facilitator an acquirer? ›

A payment facilitator (PayFac) is a type of merchant acquirer that provides processing services to companies looking to accept card payments.

What is an example of a payment acquirer? ›

It is licensed to provide merchant accounts to qualified businesses, enabling these businesses to process payment card transactions. Examples of acquirers include: FIS (Worldpay) JPMorgan Chase.

Is Worldpay an acquirer or processor? ›

Worldpay from FIS® offers all the advantages that come with being the No. 1 global acquirer. We process over 40 billion transactions and $1.7 trillion of payment volume annually. When you're looking to expand into new markets, Worldpay from FIS is there with international payment processing to help smooth the journey.

What are the examples of acquirer processor? ›

Examples of merchant acquirers

Commonly known merchant acquirers you may have heard of, include GoCardless, Adyen, First Data, or WorldPay.


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